At Kaadas Singapore, we are committed to providing high-quality products and reliable after-sales support. This warranty outlines the coverage, claim process and responsibilities of both Kaadas Singapore and our customers to ensure every warranty claim is handled fairly, consistently and efficiently.

1. Warranty Coverage

Unless otherwise stated, Kaadas digital locks distributed by Kaadas Singapore are covered by a 24-month limited warranty from the date of installation against manufacturing defects in materials and workmanship.

The following products are covered by a 12-month limited warranty:

• Wooden Doors
• Metal Gates

This warranty includes repair or replacement of defective components where a manufacturing defect is confirmed by Kaadas Singapore.

Warranty coverage applies only to:

• Products purchased within Singapore.
• Products distributed by Kaadas Singapore or its authorised dealers.
• Products installed and serviced by Kaadas Singapore or technicians authorised by Kaadas Singapore.

2. Warranty Registration

To activate the warranty, customers are required to register their warranty through the Kaadas Singapore website within 7 days of installation.

Failure to register may affect the processing of warranty claims.

3. How to Make a Warranty Claim

To provide prompt and accurate support, all warranty claims follow our standard diagnostic process.

Step 1: Contact Us

Customers may contact Kaadas Singapore or the authorised dealer from whom the product was purchased.

Step 2: Remote Diagnosis

Customers may be requested to provide:

• Photographs
• Videos
• Serial numbers
• Proof of purchase
• Other relevant information

Our technical team will review the information to determine the nature of the reported issue.

Step 3: Troubleshooting

Where appropriate, our technical team may recommend troubleshooting steps to resolve the issue remotely.

Many issues, particularly those involving connectivity, settings, batteries or user operation, can be resolved without requiring an on-site technician.

Step 4: On-site Service

Where remote diagnosis indicates a possible manufacturing defect or the issue cannot reasonably be resolved remotely, an on-site technician will be arranged.

4. Immediate Technician Visit (Optional)

Customers who prefer an immediate on-site inspection without completing the standard remote diagnosis may request a technician visit.

Where accepted by Kaadas Singapore, a Technician Inspection Deposit of SGD120 may be required before the visit.

The deposit will be:

• Refunded in full if the technician confirms a manufacturing defect or hardware fault covered under this warranty.
• Retained if:
  • No warranty-covered hardware defect is found;
  • The issue relates to user operation;
  • Wi-Fi or network configuration;
  • Batteries or power supply;
  • Environmental conditions;
  • Third-party equipment;
  • Installation conditions;
  • Matters excluded under this warranty.

This deposit covers the technician's inspection, travel and diagnosis.

5. Customer Responsibilities

To enable efficient warranty support, customers are responsible for:

• Registering the product warranty;
• Providing proof of purchase upon request;
• Providing requested photographs or videos;
• Cooperating with reasonable troubleshooting instructions;
• Allowing reasonable access for inspection;
• Keeping emergency backup keys accessible;
• Operating and maintaining the product according to the user manual.

Failure to reasonably cooperate with the warranty assessment process may delay or prevent the determination of the warranty claim.

6. Warranty Exclusions

This warranty does not cover defects or damage arising from:

Cosmetic Damage

• Scratches
• Dents
• Stains
• Discolouration
• Rust
• Normal ageing

Normal Wear and Tear

Replacement of components that naturally wear through normal use.

Improper Use

• Misuse
• Abuse
• Negligence
• Improper cleaning
• Improper maintenance
• Overloading
• Failure to follow operating instructions

Improper Installation

Damage arising from installation, relocation or maintenance not carried out by Kaadas Singapore or its authorised dealers.

Unauthorised Repairs

Products repaired, dismantled or modified by persons not authorised by Kaadas Singapore.

External Factors

Including but not limited to:

• Fire
• Flood
• Lightning
• Power surge
• Unstable electrical supply
• Battery leakage
• Insects
• Rodents
• Environmental corrosion
• Excessive dust
• Chemical exposure
• Cement dust
• Farm environments

Missing Accessories

Loss of backup keys, RFID cards, RFID stickers, remotes or other accessories.

Outstanding Payment

Products that have not been fully paid for.

7. Wi-Fi and Smart Connectivity

Smart features rely on external systems beyond the control of Kaadas Singapore.

These include:

• Wi-Fi router compatibility
• Internet service provider
• Network settings
• Wi-Fi signal strength
• Mobile device settings
• Third-party applications

Connectivity issues do not necessarily indicate a manufacturing defect.

Customers may be required to complete remote diagnosis before an on-site technician is arranged.

8. Accessories

For accessories such as:

• RFID tags
• RFID stickers
• Wi-Fi modules
• Remote controls
• Rechargeable batteries

Customers may be requested to bring the accessories to the Kaadas Singapore office for testing, repair or replacement.

9. Installation Limitations

Where products are installed in locations that are unsafe, inaccessible or require specialised access equipment, Kaadas Singapore reserves the right to:

• Decline the work; or
• Impose additional service charges where appropriate.

10. Limitation of Liability

This warranty covers only the repair or replacement of products found to have manufacturing defects.

To the maximum extent permitted by law, Kaadas Singapore shall not be liable for:

• Loss of use;
• Inconvenience;
• Delays in service;
• Loss of income;
• Property damage;
• Consequential or indirect losses;
• Costs arising from waiting for replacement parts.

Nothing in this warranty excludes any rights that cannot legally be excluded under Singapore law.

11. Goodwill Assistance

From time to time, Kaadas Singapore may provide assistance outside the scope of this warranty as a gesture of goodwill.

Any such assistance:

• Is entirely at the discretion of Kaadas Singapore;
• Does not constitute an admission of liability; and
• Shall not create any precedent or entitlement for future claims.

12. General Terms

Warranty eligibility will be determined based on inspection and diagnosis carried out by Kaadas Singapore or its authorised service partners.

No dealer, reseller or employee is authorised to vary or extend this warranty unless confirmed by Kaadas Singapore in writing.